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Frequently Asked Questions

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What happens if it rains?


We practice in the rain whenever it is safe to do so. Classes are only canceled if weather conditions become unsafe, such as lightning or other severe weather. If a class is canceled due to weather, you'll have the opportunity to make up that class on another day during the same week that best fits your schedule. All make-up classes must be completed within the same month as your registration and cannot be carried over to future months.

 

Do parents need to stay during the session?

 

Parents are welcome to stay, but it’s not required. You may drop off your child and pick them up once the session ends.

 

What should my child bring?

 

Comfortable athletic clothes, sneakers, and a water bottle. We’ll provide all equipment needed for activities.

 

What ages do you accept?

 

Our program is designed for children ages 4–18.

 

How long is each session?

 

Each session runs for 1 hour and 30 minutes and includes warm-ups, activities, and a cool-down.

 

What happens if my child misses a class?

 

We offer make-up options when possible. Please contact us in advance if your child will be absent. Makeup classes are only valid within the month of the missed class. Any unused makeup classes will expire at the end of that month and cannot be transferred to the following month.

 

Do you offer sibling discounts?

 

Yes! We offer sibling discounts for families who pay out of pocket. Unfortunately, students using the Step Up For Students scholarship are not eligible for sibling discounts, as Step Up's policies do not allow providers to offer discounted tuition rates for scholarship-funded programs.

 

Discount codes are provided upon request. Our sibling discount rates are:

  • 10% off the second child’s registration

  • 15% off the third child’s registration

If you have four or more children enrolling, please contact us directly for additional pricing options.

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Is prior sports experience required?

 

Not at all. Our program is open to all fitness levels and focuses on fun, skill-building, and teamwork.

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How do I register?

 

You can register online through our booking system under the registration tab or contact us directly via email or phone.

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Can I use the Step Up Scholarship to enroll my child in the program?
 

Yes! Our program is a registered Step Up provider under For The Students or Dev Sports Corp, so you can use your Step Up Scholarship to cover tuition.

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Scholarship funds may only be used for the student who is registering. They cannot be applied toward another student's registration or services.

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When are the classes held?
 

Please see the Registration tab for details on program days, times, and pricing.

 

How do I know if payment is complete?

 

Once payment is received, you’ll get a confirmation email. We also keep track in our system for your records.

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​Can I register for an event after the registration deadline?

 

​Yes, late registrations may be accepted based on availability. A $10 late registration fee will be applied to all registrations submitted after the deadline. 

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Please note that your child's registration is not considered complete until both the registration form and payment have been submitted. To help us properly plan for supplies, staffing, and activities, all registrations and payments must be received by the registration deadline. Any registration form or payment received after the deadline will be considered late and will incur a $10 late fee.

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Thank you for your understanding and cooperation!

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Refund Policy

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Before the Program Start Date

  • Full refund available if requested at least 7 days before the first class.

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After the Program Start Date

  • If your child attends 1 class or less → Eligible for a 50% refund.

  • After the second class → No refunds will be issued (spots and resources are already allocated).

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Medical Exceptions

  • Refunds or credits may be considered if your child cannot participate due to a documented medical reason.

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Can I receive a refund if my child cannot attend an event?.

  • Unfortunately, we do not offer refunds for cancellations made on the day of the event. Every child is accounted for in our planning, and supplies, equipment, staffing, and materials are purchased and prepared based on registered participants.

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Address

7895 SW 152nd ST

Palmetto Bay, FL 33157

Phone

305-632-3136

Email

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